Welcome to Lucy Gordon & Co Limited's Privacy and Cookie Policy.
We respect your privacy and are committed to protecting your personal data. This policy explains how we look after your personal data when you visit our website (wherever you visit it from) or buy products or services from us, how we use cookies and similar technologies on our website, and what your privacy rights are and how the law protects you.
last updated 23 October 2026
01
Who we are
Lucy Gordon & Co Limited is a company limited by shares registered in England under company number 16893261 whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
We provide business coaching, online courses and training, and an online coaching group to business owners and individuals.
02
The data we collect about you
To provide you with our services or products, we need personal information including your name, email address and other contact or payment information. If you join our coaching group or work with us one to one, we may also hold information you share with us about your business, such as figures, goals and how you spend your time. This information is collected directly from you, from social media platforms or from third parties.
03
How is your data collected?
We use different methods to collect data from and about you, including:
Direct interactions. You may give us your identity, contact and financial data by filling in forms or by contacting us by post, phone, email, social media or otherwise. This includes personal data you provide when you:
- buy a course, training or other product or service from us
- join our coaching group
- apply to work with us one to one
- sign up to our emails or ask for marketing to be sent to you
- give us feedback or contact us
Automated technologies or interactions. As you use our website we may automatically collect data about your browsing actions and patterns. Some of this is collected using cookies and similar technologies, as explained in section 6 below.
04
How we use data
We collect data to provide our services and products, and for related legal and compliance purposes. We may use it to:
verify your identity for security or compliance purposes
sell products or services to you
provide you with our services, courses and coaching
manage your access to courses and our coaching group
send you emails you have signed up to, including suggestions on products and services we think you will find useful (you can unsubscribe at any time)
improve our website, content and services
share wins, results or testimonials you post in our coaching group or send to us, in our marketing (including as screenshots), with or without your name or likeness, unless you ask us not to (see section 6 of our Terms and Conditions)
05
Disclosures of your personal data
We may share your personal data with other parties where needed to provide you with the product or service you have bought from us, or for legal reasons.
All data is stored in cloud-based storage platforms. We will keep your data only for as long as reasonably necessary to fulfil the purposes we collected it for, including to meet any legal, regulatory, tax, accounting or reporting requirements. We may keep your personal data for longer if there is a complaint or if we reasonably believe it is necessary to do so.
We use the following providers to run our website, take payments, deliver our courses and coaching, send emails and messages, and market our services:
Stripe: payment processing
Go High Level: website hosting, course delivery and email marketing
LinktoDM: sending automated messages in response to comments or messages on our social media
Meta (Facebook and Instagram): social media, advertising and our Facebook coaching group
LinkedIn: social media and advertising
Google: email, file storage, analytics and advertising
Airtable: storing and organising client and enquiry records
Zoom: live sessions
Fathom: recording and transcribing coaching calls
Slack: messaging with one-to-one clients
We do not ourselves transfer your personal data outside the UK. Some of these providers are international companies and may process data outside the UK under their own terms and privacy policies.
06
Cookies and similar technologies
What are cookies?
Cookies are small text files that are stored on your device (computer, tablet or smartphone) when you visit a website. They help the site work properly, improve your experience and give information to the website owner.
Cookies can be:
- Session cookies: deleted automatically when you close your browser.
- Persistent cookies: stay on your device for a set period or until you delete them.
- First-party cookies: placed by our website directly.
- Third-party cookies: set by other websites or services (for example analytics, payment processors and social media).
How we use cookies
We use cookies and similar technologies to:
- make the website and its core features work properly
- remember your preferences and settings
- analyse site traffic and performance
- help us improve our content, products and marketing
- support payments and secure areas of the site
Types of cookies we use
Essential cookies. These are needed for our website to work and cannot be switched off in our systems. They include cookies that let you log in, submit forms or make secure payments.
Analytics cookies. We use tools such as Google Analytics and Google Tag Manager to collect anonymous data on how visitors use our site, for example which pages are viewed most often and how people move around the site. This helps us improve the website.
Marketing and social media cookies. We may use cookies from platforms such as Meta (Facebook and Instagram) or LinkedIn to track how our adverts perform and show more relevant adverts. These cookies may collect information about your browsing across websites.
Managing cookies
When you first visit our site, you will see a banner asking you to accept or reject non-essential cookies. You can change your choice at any time by clearing cookies in your browser, after which the banner will appear again.
Please note: turning off cookies may affect how some features on our website work.
Third-party cookies
Some cookies on our site are set by third-party providers we use to deliver our services. These may include:
- Stripe: for payment processing
- Go High Level: for hosting and email marketing
- Google: for analytics and advertising
- Meta (Facebook and Instagram): for social media and marketing tracking
We have no control over these third-party cookies. Please check their own privacy and cookie policies for more information.
07
Your legal rights
If we hold any of your personal information, you have the right to:
- access it
- have it deleted (the right to be forgotten)
- object to how we use it
- have it corrected if it is wrong
- withdraw your consent to marketing at any time
If you would like to use any of these rights, please email our Data Protection Officer at [email protected]. We will need proof of identity before we release any information.
08
How to complain
You have the right to complain at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you go to the ICO, so please contact us first at [email protected].
09
Changes to this policy
From time to time we may change the way we process personal data, or update our use of cookies to reflect changes in our technology, providers or legal obligations. This may change how we collect or use your personal information.
We may change this policy at any time but, if a change is significant, we will try to let you know. Please check this page from time to time, as continuing to use this website or giving us personal information after any change will mean you accept the change. The "last updated" date at the top of this page shows when it was last revised.
10
Contact
Questions about your data?
If you have any questions about this policy, your personal data or how we use cookies, please email [email protected].
Lucy Gordon & Co Limited · 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Lucy Gordon
Cotswolds-based business coach, working with business owners online across the UK and worldwide
© 2026 Lucy Gordon & Co Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ